PRODUCT FAQs 

Q: Are all of your metal products 100% stainless steel? 

A: Yes — every item we sell is made of stainless steel, with no mixed metals. That includes screws, nails, bolts, cable rail, gate hardware, and Simpson connectors. 

Q: What’s the difference between 304 and 316 stainless steel? (click here to read our article on different stainless steel grades)

A: 304 is the standard grade for general-purpose use. 316 contains molybdenum, making it more resistant to saltwater and harsh environments — ideal for coastal or marine use. 

Q: Can I use your fasteners with treated lumber?

 A: Yes. Our stainless steel fasteners are safe for use with ACQ and pressure-treated wood, unlike galvanized products that can corrode over time.  

Q: Do you carry matching nuts and washers? 

A: Absolutely. Most of our bolts have matching stainless steel nuts and washers available for complete fastening systems. 

ORDER & SHIPPING FAQS 

Q: How long does shipping take? 

A: Most orders ship within 1–2 business days. Transit times vary by location, but standard delivery is 3–5 business days in the U.S. 

Q: Do you offer expedited shipping? 

A: Yes. You can do expedited options like 2-day or overnight as an additional charge over the phone with our shipping department. 

Q: Can I return an item? 

A: We accept returns on unused, unopened items within 30 days of delivery. Please visit our Returns Page for more info. 

Q: What if something arrives damaged? 

A: Contact us immediately with photos and your order number. We’ll replace the item or issue a refund right away. 

MATERIAL & USAGE FAQS

Q: Will stainless steel rust? 

A: Stainless steel resists rust, but 304 may show minor surface discoloration in coastal or highly acidic environments. For harsh conditions, we recommend 316 stainless. 

Q: Can I paint stainless steel hardware? 

A: While stainless steel can be painted with proper priming, it’s usually not necessary. Many customers prefer the clean, corrosion-resistant finish. 

Q: Is your hardware safe for outdoor or marine use? 

A: Yes. All of our products are made for exterior durability. For saltwater environments, 316 stainless is recommended. 

BUSINESS & BULK ORDER FAQS 

Q: Do you offer volume discounts or contractor pricing? 

A: Yes! Most of our items have bulk pricing available for large orders. 

Q: Can you help with large project takeoffs or material lists? 

A: Yes! If you have a blueprint, materials list, or just know what you're building, we can help identify the stainless steel hardware you’ll need — including fastener types, sizes, and quantities. Great for deck builds, fences, railing systems, and more. 

Q: Do you ship to businesses or job sites? 

A: Absolutely. We can ship directly to job sites or commercial addresses. Just make sure the shipping address is complete and accessible.